Bilingual Customer Care Specialist
3 weeks ago
We are seeking a highly skilled Bilingual Customer Care Representative to join our team at StartCHURCH. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Answer, screen, and forward calls to provide information, take messages, or schedule appointments.
- Maintain accurate records of customer interactions and transactions in our Admin Console.
- Complete multiple time-sensitive office administrative tasks to ensure seamless operations.
- Communicate effectively with internal and external stakeholders to facilitate organizational operations.
- Build strong relationships with our team members to foster a supportive and collaborative work environment.
- Stay up-to-date on all StartCHURCH departments and their functions to provide informed support to clients and staff.
- Achieve a call pick-up rate of no less than 98%.
- Resolve customer complaints in a timely and professional manner.
- Transmit information or documents to customers via various channels.
- File and maintain accurate records.
- Participate in meetings, conferences, and project team activities to drive results.
Requirements:
- Must reside in Georgia.
- Integrity - Job requires honesty and ethics.
- Dependability - Job requires reliability, responsibility, and dependability, and fulfilling obligations.
- Adaptability/Flexibility - Job requires openness to change (positive or negative) and considerable variety in the workplace.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Time Management - Managing one's own time.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Attention to Detail - being careful about detail and thorough in completing work tasks.
- Bilingual required (Spanish).
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