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Automotive Service Advisor

1 month ago

Duluth, Georgia, United States Gwinnett Place Ford Full time

Gwinnett Place Ford is seeking a highly skilled Service Advisor to join our team at our esteemed location in Duluth, GA.

As a leader in automotive parts and service, we take pride in providing outstanding service to our valued customers.

As a Service Advisor, you will play a vital role in ensuring excellent customer satisfaction by providing top-notch customer service and support.

Effectively communicate with customers to determine their vehicle service needs and accurately translate their concerns to our service technicians.

Offer exceptional customer service by promptly addressing inquiries, resolving complaints, and providing updates on service progress.

Maintain organized records of customer information, service histories, and recommendations for future maintenance needs.

Fluent in both English and Spanish to effectively communicate with bilingual customers.

Prior experience as a Service Advisor, preferably in the automotive industry.

Strong attention to detail and the ability to accurately document customers' concerns.

Proficient computer skills, including experience with automotive software and systems.

Competitive compensation package ranging from $85,000 to $100,000 per year, based on experience and performance.

Comprehensive health, dental, and vision insurance plans to safeguard your well-being.

401(k) retirement plan with company match to help secure your financial future.

Paid time off and holidays to balance work and personal life.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.