Customer Service Representative

1 month ago


Decatur, Alabama, United States Wil Rose - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused Receptionist - State Farm Agent Team Member to join our team at Wil Rose - State Farm Agent. As a key member of our team, you will play a vital role in providing exceptional customer service and growing our agency through meaningful client relations.

Responsibilities
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Promote successful and long-lasting customer relationships by identifying and meeting customer needs.
Qualifications
  • Experience in sales or customer service, preferably in a retail or insurance environment.
  • Excellent communication and interpersonal skills, with the ability to effectively relate to customers and colleagues.
  • Able to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
Benefits
  • Paid time off (holidays and personal/sick days)
  • Salary plus commission/bonus
  • Health benefits
  • Growth potential/opportunities for advancement within my agency


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