Customer Service Representative

3 weeks ago

Decatur, Alabama, United States Glacier Bancorp Full time

About the Role

Come work with us at Glacier Bancorp as a Customer Service Representative. This position is the 'frontline' of the bank and plays a fundamental role in achieving our customer satisfaction in the day-to-day processes at the branch.

Prior cash handling experience and excellent customer service skills are preferred for this position, as well as the applicant being comfortable making dozens of transactions daily, and communicating with various customers.


Duties and Responsibilities:

  • Conduct customer's financial transactions within time limits and established guidelines (deposits, withdrawals, check cashing, loan payments, sales of official checks and money orders, and other duties as assigned)
  • Balance accurately and maintains cash limits of his/her drawer on a daily basis
  • Take an active role in branch programs by greeting all customers, learning their names and meeting their banking needs by introducing new products and services (credit cards, savings bonds, etc.)
  • Go the 'extra mile' to build trust relationships, customer loyalty and satisfaction
  • Comply with regulatory requirements
  • Manage risk in every transaction and detect fraudulent transactions to prevent loss
  • Resolve customer issues and provide relevant assistance
  • Regular and predictable attendance is an essential function of this job

Qualifications:

  • High School Diploma or GED
  • Prior Cash Handling Experience
  • Spanish speaking preferred

Ability:

  • Excellent communication and time management skills
  • Customer satisfaction - Courtesy, tact and diplomacy are essential elements of job
  • Basic PC knowledge
  • Attention to detail and mathematical skills

Schedule:

  • Part Time: Monday - Friday, 1:00pm - 5:00pm

Work Environment:
While performing the duties of this job, the employee will work primarily in an office environment. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to:
sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.

The employee is occasionally required to:
stand; walk; and lift or reach with hands and arms. The employee may also be required to stand for extended lengths of time and interact with persons face-to-face. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:
Required to lift and/or move up to 20 pounds.

Specific vision abilities required by this job include:
The worker is required to have close visual acuity to perform an activity such as: preparing... For full information follow application link.


Glacier Bancorp is an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

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