Front End Department Manager

6 days ago


Lynnwood, Washington, United States Kroger Full time
Job Overview

Kroger is seeking an experienced Customer Service Team Lead to join our team. As a key member of our front-end department, you will play a vital role in delivering exceptional customer experiences and driving business results.

Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Lead and motivate a high-performing team to achieve sales targets and meet operational excellence standards.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that drive efficiency and productivity.
  • Maintain a deep understanding of customer preferences, market trends, and competitor activity to inform business decisions.
  • Analyze sales data and market research to identify areas for growth and develop targeted initiatives to drive business results.
  • Recruit, train, and develop a talented team of customer service representatives to deliver exceptional customer experiences.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal partners.
  • Maintain a safe and inclusive work environment that fosters diversity, equity, and inclusion.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or related field preferred.
  • Minimum 3 years of retail leadership experience, with a proven track record of driving sales growth and improving operational efficiency.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong analytical and strategic thinking abilities, with a focus on data-driven decision making.
  • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Experience working with diverse teams and populations, with a commitment to diversity, equity, and inclusion.
Benefits:
  • Competitive salary range: $40,000 - $60,000 per year.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Flexible paid time off policy.
  • Tuition reimbursement program.
  • Professional development opportunities.
About Kroger

Kroger is a leading grocery retailer committed to serving our communities and delivering exceptional customer experiences. Our mission is to be the first choice for our customers and employees alike, and we're looking for talented individuals like you to join our team.



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