Front Desk Operations Manager

3 days ago


Panama City Beach, Florida, United States Sugar Sands Beachfront Hotel Full time
Front Desk Supervisor Job Description

We are seeking a highly skilled Front Desk Supervisor to join our team at Sugar Sands Beachfront Hotel. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel's front desk and providing exceptional customer service to our guests.

The successful candidate will have previous experience in a front desk or customer service role and possess excellent communication and interpersonal skills. They will be able to multitask and prioritize tasks effectively, while maintaining a calm and professional demeanor under pressure.

Key Responsibilities:

  • Supervise and coordinate the front desk staff to ensure efficient operations
  • Handle guest check-ins and check-outs, resolving any issues or complaints in a timely and professional manner
  • Provide exceptional customer service to guests, responding to their inquiries and requests in a friendly and courteous manner
  • Maintain a clean, organized, and welcoming reception area, ensuring that all necessary amenities and information are readily available to guests
  • Coordinate with other departments to ensure smooth guest experiences and resolve any issues that may arise

Requirements:

  • Previous experience in a front desk or customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Proficiency in using hotel management software and Microsoft Office suite
  • Ability to multitask and prioritize tasks effectively

What We Offer:

  • Competitive compensation package
  • Health and dental insurance
  • Paid time off and vacation benefits
  • Employee discounts on hotel stays and amenities

About Us:

Sugar Sands Beachfront Hotel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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