Multi-Family Housing Leasing Professional
1 day ago
* Deliver exceptional customer service to residents, prospects, and business partners* Market apartments and maintain positive resident relations* Leverage product knowledge to communicate the features and benefits of our luxury residences* Assist prospects in completing applications and secure deposits* Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval* Maintain follow-up communication via email and telephone* Ensure apartments are ready for residents to move-in, prepare leases, and orient new residents to the community* Monitor advertising effectiveness and update online marketing outlets* Gather information about market competition and file reports* Participate in outreach marketing activities, assist in placing and removing banners, balloons, bandit signs, flags, and other marketing materials* Conduct market surveys and shop competitive communities* Consistently implement policies and procedures* Complete application processing paperwork and input prospect, applicant, and resident information into leasing software systems accurately and on time* Maintain current resident files, receive telephone calls and in-person visits, and quickly complete maintenance Service Requests* Contribute to cleanliness and curb appeal of the community, assist in planning resident functions, and attend events as directed by the Community Manager
Qualifications:
* High school degree or equivalent* 2+ years of experience in customer service* Valid driver's license* Strong oral and written communication skills, ability to operate Microsoft Office, and community software* Positive attitude, ability to smile under all circumstances, and participate in training to comply with new or existing laws* Neat, clean, and professional appearance at all times, compliance with expectations as demonstrated in the employee handbook* Ability to diffuse and respond to customer concerns, learn and ensure compliance with all company, local, state, and federal safety rules* Estimated Salary: $55,000 - $65,000 per year
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