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Front Office Administrator

2 months ago

Elk Grove, California, United States wqliving Full time

Position Title: Front Desk Receptionist

Company: wqliving

Job Category: WellQuest

Requisition Number: FRONT022249

Overview:

The Front Desk Receptionist serves as the primary point of contact for visitors and residents, ensuring a welcoming and organized environment. This role is essential in managing communication and providing support to both residents and staff.

Key Responsibilities:

  1. Welcome residents and guests, ensuring adherence to visitor protocols.
  2. Answer incoming calls promptly, utilizing a professional greeting and relaying messages as necessary.
  3. Respond to emergency calls and alarms, taking appropriate action in critical situations.
  4. Maintain essential records, including a daily communication log and occupancy reports.
  5. Process rent payments from residents and their families.
  6. Assist with administrative tasks such as copying and filing.
  7. Monitor resident activities and communicate service requests to relevant departments.
  8. Handle mail distribution and notify residents of incoming packages.
  9. Conduct regular rounds to ensure the security of the premises.
  10. Manage guest meal and room service requests, ensuring timely communication with the kitchen staff.
  11. Report significant incidents to management as needed.
  12. Participate in training sessions, meetings, and committee activities.
  13. Perform additional duties as assigned by management.

Qualifications:

Experience and Skills:

  • Minimum age of 18 years.
  • Clear criminal background check.
  • Ability to work flexible hours to accommodate the needs of the role.
  • Strong multitasking abilities.

Education:

A high school diploma is preferred.

Additional Information:

This position requires a professional demeanor and a commitment to providing excellent service to residents and visitors alike.