Vice President of Clinical Engagement

6 days ago

Dublin, Ohio, United States quantum-health Full time
About the Role

The Vice President, Clinical Engagement is a key leadership position at Quantum Health, responsible for designing, executing, and continuously improving the company's clinical services and engagement model. This role drives value for employer clients, their members, and providers and partners by leading the performance of clinical services, including care management, utilization management, clinical specialty services, population health, and lifestyle coaching programs.

Key Responsibilities
  • Inspirational Leadership
    • Build and develop strong clinical teams, providing visionary leadership and advancing communication, collaboration, innovation, and continuous improvement across cross-functional teams.
    • Foster a positive and inclusive environment that promotes professional growth, job satisfaction, and retention.
    • Utilize a teamwork approach to build a culture of clinical excellence, achieving top performance of Quantum Health clinicians and support staff.
  • Clinical Program Design and Development
    • Collaborate with cross-functional teams to develop innovative clinical programs aligned with member needs, employer objectives, and industry trends.
    • Conduct comprehensive assessments and market research to identify opportunities for enhancement, such as health equity, community engagement, and social determinants of health.
    • Develop and refine clinical protocols, guidelines, and quality standards, ensuring adherence to regulatory and compliance requirements.
  • Clinical Program Delivery
    • Oversee the end-to-end delivery of clinical programs, including implementation, management, auditing, and evaluation.
    • Build and lead a high-performing clinical operations team responsible for program execution.
    • Develop and implement key performance indicators (KPIs) to measure program effectiveness, identify improvement opportunities, and ensure alignment with client performance guarantees/service level agreements (SLAs).
  • Clinical Operations Strategy
    • Develop and execute the clinical operations strategy in alignment with the company's overall business objectives, focusing on scalability through 3-5x growth.
    • Optimize clinical operations processes and workflows to improve efficiency and effectiveness.
    • Identify and implement solutions to enhance clinical program delivery and data management.
  • Data Analysis and Insights
    • Leverage data to measure outcomes, identify trends, and inform decision-making.
    • Develop reporting and analytics capabilities to communicate performance to stakeholders.
    • Identify opportunities to improve clinical program effectiveness based on data-driven insights.
  • Thought Leadership
    • Provide clinical subject matter expertise as needed to non-clinical partners, including Sales, Client Engagement, Operations Leaders, Benefits Consultants, and Clients/Prospects.
    • Present clinical content to various stakeholders, including executives, medical directors, board members/investors, and more.
    • Build relationships with employer clients and their partners, gather feedback, and help design pathways to eliminate barriers to care and achieve optimal clinical quality and outcomes.

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