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Bilingual Branch Manager

2 months ago

Franklin, Wisconsin, United States UW Credit Union Full time

Position Overview:

UW Credit Union is seeking a Bilingual Branch Manager proficient in both Spanish and English to lead our branch operations. This role is essential for fostering growth and development within your career while providing a premium for bilingual employees.

Key Responsibilities:

  • Guide and mentor team members through effective coaching and skill enhancement.
  • Set a strong example to achieve branch and organizational goals.
  • Maintain a high standard of service in alignment with our Branch Service Philosophy.
  • Drive performance metrics in accordance with our Members for Life Sales and Service Philosophy.
  • Adapt to changing organizational priorities and allocate resources effectively.
  • Engage in project initiatives that align with business strategies.
  • Take ownership of tasks and strive to exceed expectations in delivering quality results.
  • Promote an inclusive environment that prioritizes cultural competence.
  • Develop a highly engaged workforce, as indicated by employee engagement surveys.
  • Support our Spanish-speaking members and staff.

Qualifications:

  • Minimum of 2 years of managerial experience in the financial sector.
  • At least 4 years of additional experience in Financial Services or Retail Sales.
  • Fluency in verbal and written communication in both Spanish and English.
  • Proven leadership skills to inspire and cultivate a culture of continuous improvement.
  • Ability to understand and manage complex operations, including lending processes and member services.
  • Experience in leading projects with strong time management and prioritization skills.
  • Exceptional interpersonal skills, with a talent for relationship building and problem-solving.
  • Capability to embrace change and adapt to evolving business environments.
  • Demonstrated leadership in consultative sales coaching aimed at enhancing revenue and customer satisfaction.

UW Credit Union is committed to fostering an inclusive workplace that values diversity and promotes cultural competence.