Technical Support Professional
5 days ago
Job Summary
We are seeking an experienced technical support professional to provide exceptional assistance to the University of Texas at Austin community.
Key Responsibilities:
- Offer top-notch customer support via various channels, addressing software, hardware, and systems-related questions and problems.
- Analyze reported issues to identify trends and recommend solutions for service improvement.
- Create and maintain internal and external resources to enhance our knowledge base and customer experience.
- Participate in special projects and initiatives as assigned by management.
- Attend team meetings and staff development trainings to optimize processes.
Requirements:
- Bachelor's degree in Computer Science or related field.
- Proven experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment.
Salary: $65,000 - $85,000 per year, based on experience.
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