Technical Support Expert

3 weeks ago


Austin, Texas, United States Unreal Gigs Full time
Unreal Gigs - IT Support Specialist Job Description

About the Role:

We are seeking an experienced IT Support Specialist to join our team at Unreal Gigs. This is a fantastic opportunity for a technical expert who can provide outstanding support to users and help them navigate complex IT issues.

Key Responsibilities:

  1. Provide Technical Assistance:
  • Respond to support requests via various channels, resolving issues related to hardware, software, and network connectivity.
Troubleshoot Hardware and Software Issues:
  • Diagnose and fix problems with computers, mobile devices, printers, and other tech equipment.
Assist with User Account Management:
  • Set up and manage user accounts, permissions, and access controls.
Maintain and Update IT Documentation:
  • Document troubleshooting steps, solutions, and recurring issues for team reference.
Conduct IT Training and Best Practices:
  • Provide training sessions or one-on-one support to educate users on IT best practices, software usage, and troubleshooting tips.
Monitor and Manage IT Systems and Equipment:
  • Track and maintain inventory of IT equipment, software licenses, and user devices.
Support Network and Connectivity Issues:
  • Troubleshoot basic network issues, including Wi-Fi and VPN connectivity.

Requirements:

Estimated Salary: $60,000 - $80,000 per year

Required Skills and Qualifications:

  • Technical Troubleshooting and Problem Solving: Experience in diagnosing and resolving hardware, software, and connectivity issues.
  • Customer Service and Communication Skills: Excellent communication skills for delivering support to users with varying technical knowledge levels.
  • Operating Systems Knowledge: Proficiency with Windows and macOS, and familiarity with mobile operating systems.
  • Documentation and Organizational Skills: Strong ability to document solutions, track issues, and maintain organized records for consistency and efficiency.
  • Networking Fundamentals: Basic understanding of network concepts, including IP configuration, Wi-Fi, and VPNs.

Benefits:

  • Comprehensive medical, dental, and vision insurance plans.
  • Paid time off, including vacation and sick leave.
  • Flexible work schedules and telecommuting options.
  • Opportunities for training, certification reimbursement, and career advancement programs.
  • Access to wellness programs, including gym memberships and health screenings.
  • Life and disability insurance.
  • Employee assistance program (EAP) for personal and professional challenges.
  • Tuition reimbursement for continuing education and professional development.
  • Community engagement opportunities.


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