Customer Engagement Library Associate

2 weeks ago


Vista, California, United States Lsslibraries Full time

The Lsslibraries is in search of a dynamic and innovative Library Associate 2 dedicated to enhancing customer experiences while exploring opportunities for program development.

This role will promote library utilization by ensuring the facility remains organized and welcoming, thereby improving community access to resources.

The Library Associate 2 will collaborate with fellow team members to fulfill the needs of the public and the library.

Key Responsibilities:
An individual must effectively perform each essential duty and responsibility.
- Deliver exceptional customer service
- Assist patrons in locating materials, utilizing technology, or clarifying procedures (such as checking out items, accessing the internet, or making copies)
- Process and check in library materials as required
- Manage fines, fees, or other payments
- Provide information about programs, events, and available resources
- Organize and shelve library materials
- Address or escalate patron conduct or safety concerns to appropriate management.

It is essential to understand and uphold the principles outlined in the American Library Association's Library Bill of Rights, Freedom to Read, and Freedom to View Statement, recognizing that access to information is a core value of public libraries.

In addition to these principles, support the discretion of clients regarding materials available at local libraries.
- Adhere to all legal and policy requirements concerning patron privacy and the safeguarding of patrons' records.
- Perform other duties as assigned.

Minimum Qualifications:
- High School diploma or GED required
- Preferred two years of library experience
- Basic knowledge of library systems and databases is advantageous
- Strong customer service skills
- Proficiency in Microsoft Office Suite
- Effective communication skills, both written and verbal
- Availability for a flexible schedule, including days, evenings, and weekends
- Multilingual fluency (Spanish/English) is a plus.

Physical Requirements:
- Ability to move throughout the location: lift, push/pull, hold/carry items weighing up to 25 pounds and occasionally up to 35 pounds, such as files, books, and other materials.
- Capability to sit for extended periods and maintain focus on tasks such as computer screens or detailed paperwork.

Hours Per Week: 19
Starting Hourly Rate: $16.00
Includes Paid Time Off (Sick), Training & Development, and Wellness Resources.



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