Support Services Expert
1 day ago
Tek Systems is seeking a highly motivated Support Services Expert to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our users, ensuring their technical issues are resolved efficiently and effectively.
Responsibilities:
- First and second-level incident resolution and request fulfillment.
- Accurate and timely logging of incidents and resolutions in ITSM ticketing systems.
- Effective communication and collaboration with users, teams, and stakeholders.
- Proactive issue prevention and resolution strategies.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Familiarity with ITSM ticketing systems and technical troubleshooting tools.
Our company offers a supportive and collaborative work environment, with opportunities for growth and professional development. We provide a competitive salary of $80,000 - $100,000 per year, commensurate with experience.
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