Technical Support Specialist

1 day ago


Rockford, Illinois, United States Tek Systems Full time

About Tek Systems

At Tek Systems, we are committed to providing exceptional IT support services. Our team of experts works tirelessly to ensure that our clients receive top-notch solutions to their technical challenges.

Salary Information

The estimated salary for this position is between $60,000 and $80,000 per annum, depending on location and experience.

Job Description

Key Responsibilities:
  • Provide first- and second-level incident resolution and request fulfillment for all users with hardware, software, and application issues.
  • Accurately and timely log incidents and resolutions in the ITSM ticketing system.
  • Effectively support individuals from all levels of the organization, including C-level executives.
  • Prioritize support issues based on urgency, severity, and impact to both the individual and the organization.
  • Manage ticket priority, categorizations, problem association, CI association, and other ticket mechanics.
  • Provide effective and accurate solutions to user problems to ensure user satisfaction and productivity.
  • Courteously obtain and document concise incident, request, and problem information for internal service personnel.
  • Educate end-users during the incident resolution and request fulfillment process.

Required Skills and Qualifications

  • Superior customer service skills.
  • Multitasking abilities.
  • Ability to manage and lead individual or small projects.
  • Strong communication and documentation skills.

Benefits

  • Competitive salary.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.


  • Rockford, Illinois, United States Tek Systems Full time

    Job DescriptionAt Tek Systems, we are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing first and second-level incident resolution and request fulfillment for all users with hardware, software, and application issues.Key Responsibilities:Provide accurate and timely logging of incidents and...


  • Rockford, Illinois, United States Desktop & Depot Support Full time

    Job OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop & Depot Support Specialist in Rockford, Illinois. This role offers a unique blend of technical and soft skills, making it an exciting opportunity for those looking to grow their careers.About the RoleThis position involves providing workstation...


  • Rockford, Illinois, United States Rockford Public School District #205 Full time

    Technical Support PositionThe Technical Support Professional will provide expert technical assistance to RPS 205 employees, focusing on building strong professional relationships as the primary point of contact for designated schools. This support includes installation, maintenance, and troubleshooting of district-owned technology resources.


  • Rockford, Illinois, United States Rockford Public School District #205 Full time

    About the RoleWe are seeking a highly skilled Technology Support Specialist to join our team at Rockford Public School District #205. As a key member of our technology department, you will play a vital role in providing technical support and services to our employees.


  • Rockford, Illinois, United States Fusion Cell Full time

    Job DescriptionFusion Cell is seeking a highly motivated Senior Technical Support Lead to join our team. In this role, you will be responsible for providing technical support and guidance to employees, analyzing and resolving complex technical issues, and developing and implementing process improvements.Key Responsibilities- Provide technical support and...


  • Rockford, Illinois, United States Healthcare Support Full time

    Job Title: Travel Nurse RN Neurosurgery SpecialistWe are seeking a skilled and experienced Travel Nurse RN to join our team in Rockford, Illinois. As a key member of our healthcare support team, you will be responsible for providing top-notch care to patients in the neurosurgery department.About the JobThis is an exciting opportunity to work with a leading...


  • Rockford, Illinois, United States Healthcare Support Full time

    At Healthcare Support, we're committed to placing top healthcare professionals with the nation's leading organizations. Our expertise in national healthcare and medical recruiting has earned us a reputation as one of the country's top employment partners.We're currently seeking a seasoned Senior Neurosurgery Nurse Specialist to join our team for an 8-week...


  • Rockford, Illinois, United States Tek Systems Full time

    Job OverviewTek Systems is seeking a highly motivated Support Services Expert to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our users, ensuring their technical issues are resolved efficiently and effectively.Responsibilities:First and second-level incident resolution and request...


  • Rockford, Illinois, United States Healthcare Support Full time

    About the JobWe are seeking a skilled nurse specialist for a travel RN position in neurosurgery at a top-rated hospital in Rockford, Illinois. This is a fantastic opportunity for a motivated and experienced professional to join our team and contribute to providing exceptional patient care. In this role, you will work closely with our multidisciplinary team...


  • Rockford, Illinois, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesAt BioLife, our team of medical professionals plays a vital role in collecting and processing plasma to create life-changing medicines. We are seeking a Medical Support Specialist - Plasma Center Nurse to join our team.Job SummaryThe Medical Support Specialist - Plasma Center Nurse will be responsible for determining donor...


  • Rockford, Illinois, United States IMEC Illinois Manufacturing Excellence Center Full time

    About the RoleWe are seeking a skilled Energy Management Automation Technical Specialist to join our team at IMEC Illinois Manufacturing Excellence Center. The successful candidate will be responsible for helping manufacturers in Illinois improve their energy efficiency and reduce their environmental impact.


  • Rockford, Illinois, United States Ingersoll Machine Tools Inc Full time

    Job Overview:Ingersoll Machine Tools, Inc. is a global leader in developing advanced machine tools for the world's aerospace, transportation, energy, and other heavy industries. We manufacture the largest metal removal, automated fiber placement, and 3D printing machines in the world.About the Job:This role involves overseeing the IMTI customer support...


  • Rockford, Illinois, United States Rosecrance Full time

    Job SummaryWe are seeking a highly motivated Recovery Home Specialist to join our team in Rockford, IL. As a Recovery Home Specialist, you will play a critical role in supporting individuals in their journey towards recovery.ResponsibilitiesSupervise and manage the behavior of residents, ensuring a safe and therapeutic environment.Develop and implement...


  • Rockford, Illinois, United States Galapagos Rockford Charter School Full time

    Job DescriptionGalapagos Rockford Charter School is seeking a dedicated Academic Support Specialist to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with scholars, teachers, and support staff.About the Role:This full-time position requires working with scholars in small...


  • Rockford, Illinois, United States zobility Full time

    Job Title: Traffic Support SpecialistAbout Us: Zobility is a leading company in the logistics industry, providing exceptional services to our clients. We are committed to delivering high-quality solutions that meet their needs.Job Description:As a Traffic Support Specialist, you will play a vital role in ensuring the smooth transportation of goods from one...


  • Rockford, Illinois, United States Rosecrance Inc. Full time

    About the RoleAt Rosecrance Inc., we are seeking a dedicated Mental Health Support Specialist to join our team. This is an exciting opportunity for a compassionate and empathetic individual to make a meaningful difference in the lives of others.Job SummaryThe Mental Health Support Specialist will work closely with clients, families, and healthcare...


  • Rockford, Illinois, United States DaVita Inc. Full time

    We are seeking a highly motivated and compassionate Medical Support Specialist to join our team at DaVita Inc. This role is an excellent opportunity for individuals who are passionate about providing quality patient care and want to make a difference in the lives of others.About DaVita Inc.DaVita Inc. is a leading provider of dialysis services, dedicated to...


  • Rockford, Illinois, United States Northwestern Illinois Association Full time

    About the RoleWe are seeking a highly skilled Deaf Community Support Specialist to join our team at Northwestern Illinois Association. In this role, you will facilitate communication between deaf and hard-of-hearing students and others within the school environment.


  • Rockford, Illinois, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Registered Nurse (RN) for a 13-week travel nursing position in Rockford, Illinois.About the RoleSpecialty: Med SurgDuration: 13 weeks36 hours per weekShift: 12 hours, nightsWe offer a competitive salary of $120-$150 per hour and a bonus structure that includes overtime pay and loyalty incentives. Our clients are known...


  • Rockford, Illinois, United States Visiting Angels Full time

    Provide Meaningful Support at HomeVisiting Angels of Rockford is seeking caring and dependable individuals to provide overnight care and support to clients in their homes. As a Home Support Specialist, you will have the opportunity to form strong bonds with your clients and help them maintain their independence.About the Position:- Assist clients with daily...