Customer Service Expert
1 week ago
The Roomplace, one of the Midwest's leading and fastest growing furniture retailers is seeking a top performer for a Customer Care Representative position.
This role entails:
- Answering customer inquiries within the retail stores and sometimes including incoming calls to resolve customer concerns.
- Scheduling delivery appointments for customers.
- Probing by asking relevant questions to ensure customer's needs are being met.
- Processing all sales including cash, check, credit and finance. Takes payments for sales and finance.
- Managing a cash drawer, takes in cash, makes changes, and accurately balances the cash drawer.
- Assisting in the preparation and the generation of reports.
- Maintaining Sales related paperwork
- Assisting sales associates and customers in resolving complaints and/or referring problems to office management.
- Supporting the sales team and service by identifying key teams to resolve issues affecting customers.
We estimate this role will pay around $45,000 - $60,000 per year, based on the location and experience required.
About Us: The Roomplace is committed to providing an exceptional customer experience, with a focus on delivering outstanding service and quality products.
What We Offer: Competitive salary, opportunities for growth and development, and a dynamic work environment.
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