Customer Service Expert

1 week ago


Rockford, Illinois, United States The RoomPlace Full time

The Roomplace, one of the Midwest's leading and fastest growing furniture retailers is seeking a top performer for a Customer Care Representative position.

This role entails:

  • Answering customer inquiries within the retail stores and sometimes including incoming calls to resolve customer concerns.
  • Scheduling delivery appointments for customers.
  • Probing by asking relevant questions to ensure customer's needs are being met.
  • Processing all sales including cash, check, credit and finance. Takes payments for sales and finance.
  • Managing a cash drawer, takes in cash, makes changes, and accurately balances the cash drawer.
  • Assisting in the preparation and the generation of reports.
  • Maintaining Sales related paperwork
  • Assisting sales associates and customers in resolving complaints and/or referring problems to office management.
  • Supporting the sales team and service by identifying key teams to resolve issues affecting customers.

We estimate this role will pay around $45,000 - $60,000 per year, based on the location and experience required.

About Us: The Roomplace is committed to providing an exceptional customer experience, with a focus on delivering outstanding service and quality products.

What We Offer: Competitive salary, opportunities for growth and development, and a dynamic work environment.



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