Help Desk Senior Associate

4 weeks ago

New York, New York, United States Andersen Full time
About Andersen

At Andersen, we don't just offer a career; we provide a thrilling expedition into the world of Tax, Valuation, and Business Advisory. We stand as a trailblazing force with the most extensive global presence among professional services organizations.

The Role

This position is part of the overall Andersen Tax Operations team. As a Help Desk Senior Associate, you will be responsible for responding to Andersen Tax help desk tickets, troubleshooting technology issues, and working on various projects that require a clear understanding of Microsoft Windows Server.

Key Responsibilities
  • Respond to Andersen Tax help desk tickets and troubleshoot technology issues
  • Work on various projects that require a clear understanding of Microsoft Windows Server
  • Demonstrate a high level of client service and participate in Help Desk ticket management
  • Provide support to systems users on a variety of issues with internal and external applications
  • Identify, research, and resolve basic to complex technical problems
  • Provide advanced trouble shooting to support employees
  • Manage on-going deployment, updates, and prioritization of various application upgrades or development
  • Handle various IT projects on an ad hoc basis
  • Administer new hire technology needs
  • Install, configure, and maintain personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices, and systems
  • Perform and/or oversee software and application installation and upgrades
  • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
  • Develop and conduct various training and instruction for system users on operating systems and other applications
  • Assist users in maximizing use of networks and computing systems
  • Provide computer orientation to new and existing company staff
  • Manage multiple on-going projects
  • Participate in an on-call rotation
  • Be available after business hours to address critical issues and/or deployments
  • Travel to Metro New York office locations as required
Requirements
  • Pursuing a Bachelor degree in Information Technology preferred; Bachelor degree in Business acceptable; applicable certifications acceptable
  • Minimum overall GPA of 3.0 required
  • At least 3 years of relevant work experience
  • Experience with Windows 10 and 11, Microsoft Office Suite, Mobile devices, and general PC Hardware knowledge
  • Exceptional interpersonal skills and a natural facilitator
  • Solid communication skills, both written and verbal
  • Strong attention to detail, flexibility, able to handle multiple tasks in a high-pressure, deadline-oriented environment; strong organizational skills
  • Self-starter with the initiative to seek out opportunities and ability to work successfully in a fast-paced, high-pressure environment
  • Ability to interact with and gain the respect of all levels of internal personnel
  • Basic understanding of networking and network-related hardware, examples include: LAN, DHCP, DNS, TCP/IP, Router, and Switch
What We Offer

Our firm offers competitive base compensation, benefits package, and a discretionary employee bonus program for eligible employees based on individual and firm performance metrics per the defined program guidelines. For individuals hired to work in New York, the expected hourly rate for this non-exempt role is $42.00 per hour to $49.04 per hour; the actual hourly rate can vary based upon employee qualifications.

Benefits: Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our firm's 401(k) plan upon hire. We offer paid time off, beginning at 160 hours annually and provides twelve paid holidays throughout the calendar year. For a full listing of benefit offerings, please visit https://www.andersen.com/careers/faqs.

Compensation: In addition to competitive base compensation, our firm offers annual discretionary bonuses based on firm and individual performance, a discretionary long-term cash incentive program, and other forms of discretionary compensation that would be offered to the hired applicant in addition to their established salary range scale.

  • IT Help Desk Supervisor

    1 month ago

    New York, New York, United States City of New York Full time

    Job Title: IT Help Desk SupervisorJoin the City of New York as an IT Help Desk Supervisor and lead a team of support professionals to ensure efficient resolution of IT issues, optimal service delivery, and effective management of IT assets and incidents.Responsibilities:Supervise and mentor a team of IT support staff to ensure high-quality service delivery...

  • Lead, Technology Help Desk Specialist

    4 weeks ago

    New York, New York, United States Success Academy Charter Schools Full time

    Job DescriptionSuccess Academy Charter Schools is seeking a highly skilled and experienced Lead, Technology Help Desk to join our Technology team. As a key member of our Help Desk team, you will be responsible for overseeing the services provided to our users and managing the day-to-day operations of the service.Key Responsibilities:Manage the Help Desk team...

  • Senior Commercial Transactions Attorney

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    Job SummaryThe Trade Desk is seeking a highly skilled Senior Commercial Transactions Attorney to join our team. As a key member of our legal department, you will play a critical role in structuring, drafting, and negotiating complex commercial agreements with our global partners.Key ResponsibilitiesCollaborate with cross-functional teams to advise on complex...

  • Front Desk Associate

    1 month ago

    New York, New York, United States WEST SIDE FEDERATION FOR SENIOR AND SUPPORTIVE HOUSING, INC. Full time

    Job Title: Front Desk ClerkWest Side Federation for Senior and Supportive Housing, Inc. is seeking a dedicated and compassionate Front Desk Clerk to join our team.Job Summary:The Front Desk Clerk will provide a range of services and supervision to residents, with the goal of enabling them to live as safely and independently as possible. This includes...

  • Lead Technology Help Desk Specialist

    4 weeks ago

    New York, New York, United States Success Academy Charter Schools Full time

    Job DescriptionThanks for your interest in Success Academy Charter Schools. We're reimagining K-12 public education and need a results-driven Lead, Help Desk Support to join our Technology team.Key ResponsibilitiesManage the Help Desk team and evaluate performance.Mentor your team, provide training, and conduct performance evaluations.Own and manage vendor...

  • Senior Director, Financial Planning and Analysis

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    Job DescriptionThe Trade Desk is a leading media buying platform that helps global brands deliver a more insightful and relevant ad experience for consumers. We are proud of our culture, which values unique experiences and perspectives, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work.We are seeking a...

  • IT Help Desk Manager

    1 month ago

    New York, New York, United States Empire State Full time

    Job Title: IT Help Desk ManagerJob Summary:We are seeking an experienced IT Help Desk Manager to join our team at Empire State. The successful candidate will be responsible for managing and supervising a team of IT professionals, providing technical expertise, and resolving escalated complex IT issues.Key Responsibilities:Manage and supervise a team of IT...

  • IT Help Desk Manager

    4 weeks ago

    New York, New York, United States New York State Civil Service Full time

    Job Summary:This is a challenging and rewarding opportunity to join the New York State Civil Service team as an IT Help Desk Manager. As a key member of our IT department, you will be responsible for managing and supervising a team of IT professionals, providing technical expertise, and resolving complex IT issues. If you have a passion for technology and...

  • Help Desk Specialist

    4 weeks ago

    New York, New York, United States Scuttlebutt Services, LLC Full time

    Job Title: Help Desk SpecialistJob Summary:We are seeking a highly skilled Help Desk Specialist to join our team at Scuttlebutt Services, LLC. The successful candidate will be responsible for providing technical support to employees across all offices, troubleshooting hardware and software issues, and maintaining inventory for the base office.Key...

  • Help Desk Specialist

    1 month ago

    New Rochelle, New York, United States IONA UNIVERSITY Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team at Iona University. As a Help Desk Specialist, you will be responsible for providing technical support to students, faculty, and staff, resolving hardware and software issues, and maintaining the overall efficiency of our help desk operations.Key...

  • Help Desk Support Specialist

    4 weeks ago

    New York, New York, United States Mitchell Martin Full time

    Job Summary Mitchell Martin is seeking a skilled Help Desk Analyst to provide technical support to our attorneys and business staff. The ideal candidate will have strong knowledge of Microsoft products and other IT systems, especially those used in law firms.Key Responsibilities Respond to telephone calls, emails, and personnel requests for technical...

  • Senior People Development Partner

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    Job DescriptionThe Trade Desk is a leading media buying platform that helps global brands deliver a more insightful and relevant ad experience for consumers. We are proud of our culture and value the unique experiences and perspectives that each person brings to our organization.We believe in the amazing power of human potential and that unlocking it...

  • Senior Litigation Counsel

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    Job DescriptionThe Trade Desk is a leading media buying platform that helps global brands deliver a more insightful and relevant ad experience for consumers. We are seeking a highly skilled and experienced Litigation Counsel to join our team.Key ResponsibilitiesProvide expert advice and counsel to stakeholders on a broad range of litigation and...

  • Business Development Director

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    Job SummaryThe Trade Desk is seeking a highly skilled Business Development Director - Advertiser CPG to join our team. As a key member of our sales organization, you will be responsible for driving revenue growth by focusing on brand-direct client engagement with one of our largest global advertisers. Key ResponsibilitiesProvide thought leadership in shaping...

  • Senior Counsel, Advertising Policy

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    Role OverviewThe Trade Desk is a global leader in the adtech industry, and we're seeking a talented and self-motivated legal professional to join our international legal team. As a Senior Counsel, Advertising Policy, you will play a critical role in navigating the complex landscape of digital advertising regulations, ensuring our platform's compliance, and...

  • Senior Commercial Transactions Attorney

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    Job DescriptionThe Trade Desk is a dynamic, fast-growing technology company that requires excellent leadership at all levels. We are seeking an experienced commercial transactions attorney who has excellent judgment, loves to analyze complex legal issues, find creative solutions, and effectively negotiate deals.Key ResponsibilitiesProvide legal leadership on...

  • Senior Programmatic Trading Specialist

    4 weeks ago

    New York, New York, United States The Trade Desk Full time

    Unlock the Power of Programmatic TradingThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. Our media buying platform empowers brands to deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency.We value the unique...

  • Front Desk Associate

    4 weeks ago

    New York, New York, United States Guardian Service Industries Full time

    Job Title: Front Desk AssociateJob Summary: We are seeking a highly skilled and experienced Front Desk Associate to join our team at Guardian Service Industries. As a Front Desk Associate, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our clients and visitors.Key Responsibilities:Greet...

  • Help Desk Consultant

    4 weeks ago

    New York, New York, United States City of New York Full time

    Job SummaryThe City of New York is seeking a highly skilled Help Desk Consultant to provide case resolution support to staff and providers. The ideal candidate will have a strong background in technical support and be proficient in the use of the NYS Early Intervention (EI) case management system.Key ResponsibilitiesFacilitate the receipt of Early...

  • Senior Data Scientist

    6 days ago

    New York, New York, United States The Trade Desk Full time

    Job OverviewThe Trade Desk is a global technology company committed to creating a better, more open internet through principled, intelligent advertising.We're seeking a highly skilled Data Scientist to join our team in developing and implementing algorithms that power our real-time bidding platform.ResponsibilitiesDesign, develop, and deploy machine learning...