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Service Excellence Representative

2 months ago

Chicago, Illinois, United States Eximius Associates Full time
Job Overview

Position Title: Customer Team Member

Company: Eximius Associates

About Us: Eximius Associates is a premier organization recognized for orchestrating upscale corporate gatherings, tailored private events, and leading industry conferences. As we broaden our reach, we are dedicated to providing outstanding customer interactions and upholding our esteemed reputation. We are in search of a motivated and customer-centric Customer Team Member to become part of our team.

Role Summary: In the capacity of a Customer Team Member at Eximius Associates, you will play a crucial role in guaranteeing that our clientele receives exemplary service and assistance. Your responsibilities will encompass engaging with customers, fulfilling their requirements, and enriching their overall experience with our firm. The ideal candidate will possess exceptional communication abilities, a positive demeanor, and a genuine enthusiasm for delivering top-notch customer service.

Key Duties:

  • Welcome and assist customers with a courteous and professional demeanor.
  • Offer precise information regarding our offerings, services, and promotions.
  • Address customer inquiries, concerns, and complaints in a timely and effective manner.
  • Handle transactions at the point of sale, ensuring accuracy in cash and card payments.
  • Maintain a tidy and organized workspace, ensuring that displays and shelves are well-stocked and visually appealing.
  • Collaborate with colleagues to fulfill customer needs and achieve operational objectives.
  • Assist in inventory management, including restocking products and monitoring stock levels.
  • Support the execution of store promotions and special events.
  • Comply with all health and safety regulations and company policies to maintain a secure environment for customers and staff.

Qualifications:

  • Prior experience in customer service or retail is advantageous.
  • Outstanding communication and interpersonal skills.
  • Strong problem-solving capabilities and attention to detail.
  • Ability to manage multiple responsibilities simultaneously and work effectively under pressure.
  • Positive outlook with a commitment to delivering exceptional customer service.
  • Basic knowledge of point-of-sale systems and transaction handling.
  • High school diploma or equivalent; additional qualifications in customer service or retail management are beneficial.

What We Provide:

  • Competitive salary and benefits package.
  • Opportunity to collaborate with a professional and supportive team.
  • Career development and advancement opportunities.
  • A vibrant and inclusive workplace environment.

Application Process: If you are an enthusiastic and customer-focused individual with a passion for delivering excellent service, we encourage you to submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this position.

Join Eximius Associates and contribute to our mission of providing exceptional customer experiences.

Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.