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Customer Service Representative

2 months ago

Pineville, North Carolina, United States Spare Time Entertainment Full time
{"Job Title": "Guest Service Associate", "Job Description": "

**Deliver Exceptional Guest Experiences**

As a Guest Service Associate at Spare Time Entertainment, you will be the face of our company, ensuring that every guest has an unforgettable experience. Your role will involve greeting guests, determining their needs, and providing top-notch service to make their visit enjoyable and memorable.

**Key Responsibilities:**

  • Greet guests and determine their needs
  • Assign open lanes and provide startup instructions
  • Answer guest inquiries over the phone and in-person
  • Inform guests of upcoming promotions, specials, and events
  • Operate the POS System with accuracy and efficiency
  • Issue, record, and redeem gift certificates, coupons, etc.
  • Balance receipts, count cash, and complete daily shift paperwork
  • Manage lane inventory and assist with lane turnover tasks
  • Maintain a sanitary, organized, and presentable area
  • Communicate with pit crews and operate call buttons
  • Perform various duties related to vending machines
  • Perform opening and closing duties as required
  • Monitor guests for rule violations

**Requirements:**

  • 6+ months previous entertainment center, hospitality, or retail experience
  • High school diploma or equivalent preferred

**Join our team and become a part of creating unforgettable experiences for our guests"}