Clinical Office Coordinator
1 month ago
Job Summary: We are seeking a highly skilled and compassionate Patient Service Representative to join our team at the University of California. As a key member of our healthcare team, you will provide exceptional support to our physicians and patients, ensuring seamless communication and access to quality care.
Key Responsibilities:
- Act as a liaison between patients, physicians, and administrative staff to facilitate efficient communication and resolve issues in a timely manner.
- Assist patients in accessing services within the health system, including referrals to specialists and other resources.
- Facilitate communication with referring physicians and other healthcare providers to ensure continuity of care.
- Provide follow-up support to patients through telephone and electronic communication.
Requirements:
- Ability to set priorities and manage competing demands in a fast-paced environment.
- Excellent verbal communication skills to convey complex information in a clear and concise manner.
- Ability to establish and maintain productive working relationships with diverse stakeholders, including patients, physicians, and administrative staff.
- Knowledge of patient-related policies and procedures, as well as a working understanding of the University system and its services.
Preferred Qualifications:
- Knowledge of specific specialty practices and workflows.
- Working knowledge of hospital computer systems and personal computer systems, including software products for administrative tasks.
- Familiarity with authorization processes and managed care programs.
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