Front Desk Team Member
3 weeks ago
We are seeking a skilled and friendly Front Desk Agent to join our team at Comfort INN By Choice.
Key Responsibilities:- Greeting and Check-In: Welcome guests upon arrival, ensuring efficient check-in procedures and providing necessary information about hotel amenities and services.
- Guest Services: Respond to guest inquiries, handle requests, and resolve issues in a professional and courteous manner.
- Payment and Record Keeping: Process payments, maintain accurate records of guest transactions, and ensure accurate billing.
- Communication: Answer incoming calls, direct them to relevant departments or individuals, and provide excellent customer service.
- Experience: Previous experience in a hotel front desk or hospitality role is preferred.
- Skills: Excellent customer service and communication skills, ability to remain calm under pressure, strong organizational abilities, and proficiency in hotel management software.
- Education: High school diploma or equivalent; additional certification in hospitality is a plus.
$45,000 - $55,000 per year, depending on experience. The estimated salary range is based on the national average for similar positions in the United States.
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