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Dental Front Desk Coordinator

2 months ago

Clarksville, Indiana, United States Bright Direction Dental LLC Full time
About the Role

Bright Direction Dental LLC is seeking a highly organized and experienced Front Desk Coordinator to join our team.

Key Responsibilities
  • Patient Interaction:
    • Greet patients and visitors in a friendly and professional manner.
    • Schedule appointments and maintain the appointment calendar.
    • Answer phone calls and address inquiries or direct them to the appropriate department.
    • Verify patient information and insurance details.
  • Appointment Management:
    • Coordinate and schedule appointments based on dentist availability.
    • Send appointment reminders to patients.
    • Handle appointment cancellations and rescheduling.
    • Ensures re-care is being booked.
    • Follows up with patients on unscheduled treatment plans.
  • Administrative Tasks:
    • Maintain accurate patient records and update information as needed.
    • Handle patient registration and check-in/check-out processes.
    • Process and verify insurance information.
    • Collect and record payments for services rendered.
    • Oversees and participates in collections of aged receivables.
  • Team Coordination:
    • Coordinate with dental assistants and other staff to ensure seamless patient care.
  • Problem Resolution:
    • Address patient concerns and resolve issues related to appointments, billing, or service.
    • Collaborate with dental professionals to handle patient complaints effectively.
Requirements
  • Proven experience in a front desk or administrative role, preferably in a dental office.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Knowledge of dental terminology, procedures, and insurance processes.
  • Proficient in using dental office software and general office applications.
  • High school diploma or equivalent
Physical Requirements
  • Must be able to lift up to 15-30 pounds at time.