Dental Office Coordinator

2 weeks ago

Clarksville, Indiana, United States Bright Direction Dental LLC Full time
Job Title: Dental Front Desk Coordinator

Bright Direction Dental LLC is seeking a highly organized and experienced Front Desk Coordinator to join our team.

Job Summary:

The Front Desk Coordinator will be responsible for overseeing and coordinating front desk activities under the direction of the Office Manager and Lead Dentist. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk.

Key Responsibilities:
  • Greet patients and visitors in a friendly and professional manner.
  • Schedule appointments and maintain the appointment calendar.
  • Answer phone calls and address inquiries or direct them to the appropriate department.
  • Verify patient information and insurance details.
Appointment Management:
  • Coordinate and schedule appointments based on dentist availability.
  • Send appointment reminders to patients.
  • Handle appointment cancellations and rescheduling.
  • Ensure re-care is being booked.
  • Follow up with patients on unscheduled treatment plans.
Administrative Tasks:
  • Maintain accurate patient records and update information as needed.
  • Handle patient registration and check-in/check-out processes.
  • Process and verify insurance information.
  • Collect and record payments for services rendered.
  • Oversee and participate in collections of aged receivables.
Team Coordination:
  • Coordinate with dental assistants and other staff to ensure seamless patient care.
Problem Resolution:
  • Address patient concerns and resolve issues related to appointments, billing, or service.
  • Collaborate with dental professionals to handle patient complaints effectively.
Requirements:
  • Proven experience in a front desk or administrative role, preferably in a dental office.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Knowledge of dental terminology, procedures, and insurance processes.
  • Proficient in using dental office software and general office applications.
  • High school diploma or equivalent.
Physical Requirements:
  • Must be able to lift up to 15-30 pounds at a time.

Bright Direction Dental LLC is an equal opportunity employer and abides by the principles of equal employment opportunity.

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