Front Desk Associate

3 weeks ago


Berkeley, California, United States Equinox Full time
Job Title: Front Desk Associate

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:
  • Professionally greet members and guests, providing a warm and welcoming atmosphere
  • Scan membership IDs and answer phones in a professional manner
  • Respond to member questions, concerns, and discrepancies in a timely and efficient manner
  • Update member accounts as needed and maintain a clean and organized work area
  • Provide exceptional customer service to members, prospective members, and guests
  • Aid other departments with related tasks as needed
Requirements:
  • Minimum of 1 year of customer service experience or related experience
  • High school diploma or equivalent required
  • Reliable, professional, and computer literate
  • Preferably interested in health, fitness, and/or sports
  • Must be friendly, vibrant, and outgoing
  • Must be able to effectively communicate in person, via email, and via phone
Essential Physical Requirements:
  • Must be able to perform all essential physical aspects of the position, including standing for long periods of time, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height
  • Must be able to perform pushing, pulling, and lifting up to 50lbs at a time
What We Offer:
  • Competitive salary and benefits package
  • Complimentary club membership
  • Perks and incentives with our products and services

We are an equal opportunity employer and welcome applications from diverse candidates. Please visit our website at https://careers.equinox.com/ for more information and to apply.


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