Production Support Analyst

3 weeks ago

Berkeley Heights, United States Fiserv Full time

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Production Support Analyst What does a successful Production Support Analyst do at Fiserv? As a part of the North Front End Production Support Team, you will be responsible for 24x7 support and monitoring for applications that authorize and settle credit, debit, check and prepaid transactions. You will also provide day-to-day support to our clients (merchants, gateways, vendors) when issues are encountered in the production environment. This position is great for someone who loves to learn, has great technical skills, enjoys solving puzzles and likes a challenge. What you will do: Provide production support in the Cards and Payments domain using AIX operating systems Develop UNIX Shell scripts for monitoring and reporting Monitor applications using AIX operating system with UNIX, C Programming, and SPLUNK Assist merchants, gateways and vendors when troubleshooting issues and implementing new functionality in production Provide guidance to new merchants going live with the latest software application Implement change records and analyzes incident records to provide responses within contractual SLA’s Research and troubleshoot incident records assigned via Service Point, based on priority and severity Work as part of a team to provide shift coverage on a rotational basis. Shifts include weekends What you will need to have: 3+ years of experience in a 24x7 production support experience in a financially impactful environment 3+ years of experience in Windows, Linux or AIX environment 3+ years of experience writing UNIX Shell scripts 3+ years of experience creating awk and shell scripts 2+ years of experience writing Splunk queries 2+ years of experience in incident, change and problem management Bachelor's degree in computer science, or a related field, or an equivalent combination of education, military, and work experience What would be great to have: Knowledge of ISO 8583 message standards and regulations. Experience reading TCP/IP traces Experience in Card and Payments domains Important info about this role: We’re better together. This role is fully on-site. In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future. This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. #LI-MK1 This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. Our commitment to Diversity and Inclusion: Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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