Client Service Coordinator

1 day ago

Berkeley, Illinois, United States MITTERA Full time
Job Summary

Mittera is seeking a highly organized and detail-oriented Client Service Specialist to serve as a liaison between our customers and various areas of expertise within our company. The ideal candidate will possess excellent communication skills, be able to work effectively in stressful situations, and meet stringent deadlines.

Key Responsibilities
  • Learn about and understand customer-specific program processes
  • Process orders and monitor schedules to provide on-time product delivery
  • Work as liaison between the client, management, and internal production departments to track and manage orders in progress
  • Provide direction to and coordinate with production and scheduling departments
  • Communicate with Account Executive, Client Service Teammates, and clients about job statuses
  • Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is needed
  • Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement
  • Back-up other team members when necessary
Requirements
  • High School degree or equivalent required; Associate Degree or certificate in business or related field preferred
  • 1-3+ years of relevant experience required
  • Must be well organized, able to respond quickly to changing situations
  • Must be organized and have the ability to plan, prioritize, and follow through on projects assigned with minimal supervision required
  • Effective communications skills with all levels within the organization, clients, and outside vendors
  • Strong computer skills and proficient in Microsoft products
  • Detail oriented; excels in problem identification and resolution
  • Able to work through customer demands and shifting priorities
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Must have the ability to work effectively in stressful situations and meet stringent deadlines
  • Ability to use basic math skills, such as addition, subtraction, multiplication, division, measurements, and critical thinking, to solve practical problems
  • Able to work non-traditional hours (as needed)
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 20 pounds at times
  • Requires fine motor hand and arm movement, manual dexterity, and coordination
  • Must be able to access and navigate each department in the facility
Benefits
  • Medical
  • Dental
  • Vision
  • Life and AD&D Policies
  • Short and Long-Term Disability
  • 401K with Company Match
  • Paid Time Off
  • Paid Volunteer Time Off
Equal Opportunity Employer

Mittera is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Visit us today at our website or stop by and fill out an application at Mittera location near you.

Salary: $45,000 to $90,000 based on experience

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