Customer Experience Service Director

3 weeks ago


Kansas City, Missouri, United States Conexon, LLC Full time

As a Call Center Manager at Conexon, you will have the opportunity to make a meaningful impact on rural communities by providing exceptional customer support and technical services.

About the Opportunity

This role requires a seasoned leader who can drive operational efficiency, foster a culture of excellence, and deliver results-driven outcomes.

Responsibilities:
  • Lead and manage a team of technical support specialists, ensuring timely resolution of customer inquiries and high customer satisfaction.
  • Develop and implement strategies to enhance customer service and technical support, leveraging data for informed decision-making.
  • Monitor and analyze KPIs such as call response times, resolution rates, and customer satisfaction scores.
  • Collaborate with other departments to integrate customer service with company objectives.
Requirements
  • Minimum 5 years of experience in call center management, preferably in a technical support environment.
  • Proven track record in leading a technical support team and improving service delivery.
  • Strong understanding of call center technology and telecommunication systems.
  • Expertise in analyzing call center KPIs and leveraging data for decision-making.
  • Experience with CRM software and support ticketing systems.
  • Ability to work independently and make decisions under pressure.
What We Offer

At Conexon, we offer a competitive salary, comprehensive benefits, and opportunities for professional growth in a supportive and innovative work environment. Estimated salary: $100,000 - $120,000 per year.



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