Customer Experience Ambassador

4 days ago


Kansas City, Missouri, United States FASTSIGNS - Kansas City, MO Full time
Overview
FASTSIGNS of Kansas City is a dynamic and customer-focused business, known for providing exceptional service to the local community. We are seeking a skilled and experienced Customer Experience Ambassador to join our team.

Compensation and Benefits
We offer a competitive salary range of $13 to $20 per hour, depending on experience, along with paid health insurance, profit sharing, and a generous paid time off policy.

About the Role
This is a full-time position that requires Monday through Friday availability. As a Customer Experience Ambassador, you will be responsible for greeting and assisting walk-in customers, responding to phone calls and emails, and building strong relationships with decision-makers. You will also recommend excellent products and follow Brand Standards to ensure seamless customer experiences.

Key Responsibilities
  • Greet and assist walk-in customers in a professional and courteous manner.
  • Respond to phone calls and emails from customers and decision-makers in a timely and effective manner.
  • Build strong relationships with customers and decision-makers through regular communication and follow-up.
  • Recommend excellent products and follow Brand Standards to ensure seamless customer experiences.
  • Assist with project paperwork and follow procedures from start to finish.
  • Prepare estimates and follow up on them.
  • Update customers on order status and schedule changes.
  • Execute fun marketing tasks such as mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.

Requirements and Qualifications
  • Previous customer service experience in retail, hospitality, reception, barista, host, or server.
  • Face-to-face customer interaction experience.
  • Administrative tasks experience, including scheduling, correspondence, and data entry.
  • Professional experience with handling calls, call routing, and message taking.
  • Experience in taking and processing job orders.

Why Join Us?
FASTSIGNS of Kansas City offers a supportive and collaborative work environment, where you can grow your personal and business skills. Our comprehensive training programs and emphasis on customer satisfaction make us an ideal choice for professionals looking to advance their careers.

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