HR Services Representative
2 weeks ago
Konica Minolta Business Solutions is seeking a dedicated HR Services Representative to join our dynamic team. This role will be based at our corporate headquarters in Ramsey, New Jersey, with the flexibility to work remotely on Fridays.
Responsibilities- Provides direct support to company employees, other HR groups, and company management as part of a centralized function to handle a variety of HR-related transactions and tasks.
- Receives and responds to requests concerning HR policies, procedures, and programs utilizing strong verbal and written communication skills.
- Appropriately routes requests from employees to centers of excellence for additional information, when necessary.
- Responds to employee and manager inquiries via online resources and/or telephone.
- Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc.
- Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested.
- Understands and uses appropriate discretion on all confidential and private information, as required by KM Policies and the law.
- Identifies issues, challenges, and problems proactively and escalates them appropriately to management.
- Uses basic problem-solving skills to identify root cause of issues, challenges, and problems and develops suggestions on how to solve them.
- High level of customer service and empathy.
- Ability to learn Konica Minolta Human Resources knowledge - policies, procedures, programs.
- Basic project management skills in order to maintain and update program/project execution documents.
- Interpersonal and communication skills that drive positive, meaningful, and trusted interactions with employees.
- Use and ability to adapt to new functionality for common enterprise systems (ERP, ATS, CRM, HRIS, etc.).
This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
Associates Degree and 1+ Years customer-facing experience required.
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