Customer Service Representative
2 weeks ago
Responsibilities:
* Provide excellent customer service to customers through phone, email, and other communication channels
* Resolve customer issues and concerns in a timely and professional manner
* Work collaboratively with administrative teams to ensure customer satisfaction
* Analyze customer issues and develop effective solutions
* Monitor and respond to customer emails and other communication
* Maintain accurate records of customer interactions
* Participate in ongoing training and development to improve customer service skills
Requirements:
* High school diploma or equivalent required
* 2+ years of relevant work experience
* Strong interpersonal and professional communication skills
* Excellent listening and attention to detail
* Ability to work under pressure
* Ability to organize daily tasks to ensure deadlines are met
* Proficient in Microsoft Office programs
* Excellent grammar and written communication skills
* Bilingual (French & English) written/verbal skills an asset
About Us:
Konica Minolta Business Solutions is a leading provider of office technology solutions, including IT services, intelligent information management, managed print services, and industrial and commercial print solutions. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a highly skilled Customer Service Representative to join our team.
EOE Statement:
Konica Minolta Business Solutions is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
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