Restaurant Operations Manager

7 days ago


Baton Rouge, Louisiana, United States Torchy's Tacos Full time

About the Role:

Torchy's Tacos is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for leading the Front of House operations, ensuring exceptional guest satisfaction, and driving sales and profit growth.

Key Responsibilities:

  • Lead Front-of-House operations, ensuring guest satisfaction and delivering best-in-class hospitality
  • Model best-in-class hospitality and coach the team to deliver the same
  • Evaluate online ordering and to-go metrics and leverage opportunities to enhance pick-up experience
  • Address and alleviate all guest concerns, develop solutions to improve future service
  • Schedule FOH team members to meet business needs and coordinate Local Store Marketing
  • Assist Managing Partner and Kitchen Manager with operation of restaurant
  • Lead store opening/closing procedures
  • Drive compliance with safety, security, and sanitation standards
  • Communicate expectations clearly and have consistent follow-ups with team members
  • Lead and create initiatives to drive sales/profit and store performance
  • Drive a DAMN GOOD bar experience and develop the bar as a destination

Requirements:

  • 2+ years of previous restaurant management experience
  • High-level understanding of training and development concepts
  • Ability to lead and foster teamwork
  • Oral and written communication skills
  • Excellent time management skills
  • Required state alcohol-server and Manager ServSafe Certification
  • Bilingual preferred
  • Ability to lift, push, pull, or carry heavy objects up to 40 pounds
  • Ability to stand for several hours and walk for long periods of time
  • Ability to bend, stretch, twist, or reach for objects on shelves at various height levels

What We Offer:

  • Never again wait for a paycheck Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day
  • Access to all benefits including medical, dental, and vision plus 401(k)
  • Paid Time Off (PTO)
  • Damn Good food discount card for you AND your spouse
  • Casual and relaxed work environment
  • Incredible growth opportunities
  • Day 1 access to exclusive discounts to shows, sporting events, hotels, and much more
  • Torchy's Family Foundation supports our fellow Team Members in times of need and crisis


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