Service Coordinator

2 weeks ago


Dalton, Georgia, United States Material Handling Inc. Full time
Job Overview

Material Handling Inc. is seeking a highly skilled and dedicated Service and Parts Coordinator to join our team. As a key member of our customer support team, you will play a vital role in ensuring seamless interactions with our clients, from rental operations to parts sales and distribution.

As a Service and Parts Coordinator, you will be responsible for facilitating the check-in and check-out process for forklift rentals, coordinating with customers to schedule rental deliveries and pickups, and working with Rental Coordinators to ensure accurate documentation of rental agreements and equipment conditions.

You will also assist customers in identifying and purchasing the appropriate forklift parts, manage inventory levels, and coordinate with suppliers to ensure timely restocking. Additionally, you will process parts sales orders and arrange for timely delivery to customers.

Key responsibilities will include conducting thorough inspections and diagnostic tests on various types of forklifts and material handling equipment, identifying and troubleshooting mechanical, electrical, and hydraulic issues, and executing routine maintenance tasks to ensure optimal forklift performance.

As the primary point of contact for customers, you will address their concerns, provide information, and ensure a high level of customer satisfaction. You will also collaborate with the sales team to identify potential upselling opportunities.

Requirements for this role include a high school diploma or equivalent, proven experience in customer service, preferably in the forklift or equipment rental industry, knowledge of forklift parts and their applications, strong organizational and multitasking abilities, excellent communication and interpersonal skills, and proficiency in using office software for documentation and reporting.



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