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Claims and Technical Services Coordinator

1 month ago

Dalton, Georgia, United States Tarkett Full time

Job Summary

The Commercial Claims Coordinator will be responsible for daily interactions with internal and external customers regarding potential product issues or questions. This position reports directly to the Sr. Claims Manager and is responsible for ensuring effective coordination between the Company and its customers with a high level of service and support.

Key Responsibilities

  • Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge.
  • Maintain small to medium accounts with low to medium complexity.
  • Process all customer orders received by EDI, telephone, fax, email and mail through order entry system (SAP) efficiently and error free.
  • Pull reports from the CRM and SAP Systems and share to a variety of internal and external customers including distributors, sales and business management.
  • Review delivery due list for all customer orders in all plants to align with delivery requests.
  • Collaborate with cross functional team members.
  • Answer customer inquiries via fax, phone, email and mail.
  • Check stock and provide availability dates to customers.
  • Provide freight quotes once processed through the Logistics Department.
  • Ship samples as required by customers for product specials.
  • Locate out-of-stock material for customers, when required, from other distributors.

Requirements

  • High school diploma required, AA or BA degree, preferred.
  • Minimum of three years of customer contact experience.
  • Working knowledge of computers / AS400 and SAP system, as well as CRM and Microsoft Office platform (Word, Excel, and PowerPoint).
  • Proven, accurate data entry skills.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Ability to work effectively with cross-functional departments with a positive attitude.
  • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
  • Ability to portray a positive image when dealing with difficult customer claims.
  • Ability to manage multiple accounts/tasks at any given time.
  • Excellent attention to detail with strong organizational and time management skills.

About Tarkett

Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. We offer a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. We serve customers in more than 100 countries across the globe and are committed to reducing our carbon footprint and promoting a circular economy.