Hotel Guest Services Agent

6 days ago


Rehoboth Beach, Delaware, United States Fairfield Inn Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Guest Check-In and Check-Out: Greet and register guests, assign rooms, and ensure a smooth and efficient check-in and check-out process.
  • Room Assignments: Verify room availability and assign rooms to guests, ensuring that all rooms meet the hotel's quality standards.
  • Guest Services: Provide exceptional guest service, answer questions, and resolve any issues or concerns in a timely and professional manner.
  • Accounting and Billing: Compute bills, collect payments, and make change for guests, ensuring accurate and timely processing of all transactions.
  • Communication: Answer telephones, respond to guest inquiries, and communicate with other hotel departments as needed.
  • Housekeeping and Maintenance: Coordinate with housekeeping and maintenance staff to ensure that guest rooms are clean and well-maintained.
  • Reservations and Cancellations: Make and confirm reservations, and process cancellations and modifications as needed.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Front Desk Experience: 1-2 years of experience in a front desk or customer service role.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with guests and hotel staff.
  • Attention to Detail: Ability to maintain accurate records and process transactions accurately and efficiently.
  • Teamwork: Ability to work effectively as part of a team, providing exceptional guest service and supporting other hotel departments as needed.


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