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Customer Service Coordinator

2 months ago

Rehoboth Beach, Delaware, United States Fairfield Inn Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of accuracy and attention to detail.

Key Responsibilities
  • Guest Check-In/Check-Out: Greet and register guests, assign rooms, and ensure a seamless check-in and check-out process.
  • Room Assignments: Verify room availability and assign rooms to guests, ensuring that all rooms meet the hotel's quality standards.
  • Guest Services: Provide information on hotel services, amenities, and local attractions, and respond to guest inquiries and requests in a timely and professional manner.
  • Accounting and Billing: Compute bills, collect payments, and make change for guests, ensuring accuracy and attention to detail.
  • Communication: Answer telephones, respond to guest inquiries, and communicate with other hotel departments as needed.
  • Problem-Solving: Respond to guest complaints and concerns, and resolve issues in a professional and courteous manner.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Front Desk Experience: 1-2 years of experience in a hotel or hospitality setting.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Attention to Detail: Ability to maintain accuracy and attention to detail in a fast-paced environment.
  • Teamwork: Ability to work collaboratively with other hotel departments to ensure seamless guest service.