Applications Support Specialist

2 weeks ago


Westerville, Ohio, United States BCforward Full time
Job Title: Applications Support

We are seeking a highly motivated Applications Support professional to join our team in Westerville, OH. As a key member of our support team, you will be responsible for monitoring production environments for anomalies, addressing issues, and improving thresholds and alerting of critical flows.

Key Responsibilities:
  • Monitor production environments for anomalies and address issues utilizing standard observability tools such as Splunk, Dynatrace, and Grafana.
  • Work closely with the L2/L1/AD teams to improve thresholds and alerting of critical flows.
  • Assist with Root Cause Analysis (RCA) and identify monitoring gaps and implement solutions.
  • Identify and solve issues within TTR to avoid financial losses and reduce customer impacts.
  • Lead and drive the identification and implementation of automation opportunities across the application and infrastructure environment.
  • Partner with Operate Teams, AD, and PM teams to identify single points of failure and proactively auto-ticket on issues that could turn customer impacting if not resolved.
  • Support incident, problem, and change management for applications and infrastructure.
Requirements:
  • 3-5 years of experience in IT support, with a focus on monitoring and automation.
  • Strong skills in Splunk, Dynatrace, and Grafana.
  • Good communication skills and ability to work closely with cross-functional teams.
  • Experience with one or more general-purpose programming languages and/or automation scripting.
  • Working understanding of public cloud.
  • Consumer banking experience is preferred.
Benefits:

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

We are an equal opportunity employer and welcome applications from diverse candidates. To learn more about our company culture and values, please visit our website.


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