Desktop Support Specialist

4 days ago

Westerville, Ohio, United States TEKsystems Full time
Desktop Support Technician Job Description

We are seeking a skilled Desktop Support Technician to join our team in Columbus, OH. As a Desktop Support Technician, you will provide comprehensive workstation support, both hands-on and remotely, while collaborating with other Support Center analysts and Senior Technicians.

Key Responsibilities:
  • Resolve escalated calls in the Call Tracking system and take primary responsibility for client workstation support.
  • Provide hands-on and remote workstation support services, including troubleshooting and resolving technical issues.
  • Collaborate with Support Center analysts and Senior Technicians to understand workstation support needs and develop effective solutions.
  • Manage hardware and software deployments, including creating software images and leading or participating in hardware and software deployments.
  • Handle hardware and software procurement and disposal, ensuring that all equipment is properly maintained and disposed of in an environmentally responsible manner.
  • Manage print server queues and network printers, ensuring that all printing needs are met efficiently and effectively.
  • Ensure completion of tasks and maintain proper communication with clients for all work in progress.
  • Provide on-call level-2 support, operating the Support Center for approximately 40-80 hours annually to maintain awareness and enhance operations.
  • Operate support outposts in client areas, balancing client demand for services with available resources.
  • Participate in Support Center planning functions, recording all support activities for accurate measurement of support business.
Requirements:
  • Experience with technology in a business environment, including Help Desk Support, data communications/networks, and application environments (mainframe, workgroup, and desktop).
  • Proficient in customer service functions such as workstation support, with a focus on providing exceptional service to clients.
  • Exceptional organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Familiarity with MAC and Windows and Lotus SmartSuite application software, with the ability to troubleshoot and resolve technical issues.
  • Ability to determine the criticality of incoming requests and prioritize tasks accordingly.
  • Fundamental understanding of word processing, spreadsheet, and terminal emulation products for proper problem diagnosis.
  • Ability to translate technical terms into non-technical language, ensuring that clients understand complex technical issues.
  • Understanding of computer terms and acronyms, with the ability to communicate effectively with clients.
  • Ability to learn new processes and procedures, with a focus on staying up-to-date with the latest technology trends and advancements.
About TEKsystems:

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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