Senior User Support Specialist
1 week ago
We are seeking a highly skilled Senior User Support Analyst to join our team at Johnson Controls. As a key member of our organization, you will play a critical role in providing exceptional support to our field employees, ensuring they have the necessary tools and knowledge to excel in their roles.
Key Responsibilities- Provide direct support to the BSNA Field Organization, resolving support requests in a timely and efficient manner.
- Maintain steady communication with customers throughout the resolution process, providing detailed direction and assistance as needed.
- Work closely with IT programmers, Business Leadership, and other headquarters departments to ensure customer needs are fulfilled and roadblocks are removed.
- Mentor User Support Associates in learning BSNA business applications and processes, and assist in escalation when necessary.
- Provide input for the development of new tools and processes to aid in the day-to-day success of the business.
- Assist in User Acceptance Testing for supported applications and collect data from various financial systems to support other BSNA Operations team members.
- Through ongoing analysis, identify trends and propose long-term, strategic corrective action by providing input to BSNA Leadership and software programmers.
- Bachelor's degree in Business or Finance preferred, with a minimum of 5 years progressive work experience in the field or 5-8 years of service industry experience managing or supporting BSNA truck-based operations.
- Working knowledge of NxGen, IBS, and Certified Payroll/Prevailing Wage.
- Excellent analytical and problem-solving capabilities, with a strong desire to help others achieve their goals.
- Ability to work effectively in a fast-paced environment, with a willingness to adapt to change.
- Self-starter with the ability to work independently, while also being a team player.
Johnson Controls is an equal employment opportunity and affirmative action employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.
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Senior User Support Specialist
1 week ago
Milwaukee, Wisconsin, United States Johnson Controls Full timeAbout the RoleWe are seeking a highly skilled Senior User Support Analyst to join our team at Johnson Controls. As a key member of our organization, you will play a critical role in providing exceptional support to our field employees, ensuring they have the necessary tools and knowledge to excel in their roles.Key ResponsibilitiesProvide direct support to...
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