Desktop Support Specialist
3 weeks ago
Job Title: Desktop Support Specialist
Location: Milwaukie, OR
Mode: Contract (6+ Months) (Day 1 Onsite)
Rate: $19/hr on W2 or $23/hr on C2C
Job Description:
Key Responsibilities:
1. Accurately test, identify, repair, resolve, and document end-user technical issues related to basic network/desktop/laptop support, printers, PDAs, iPhone/iPad & other smart devices.
2. Troubleshoot and resolve software issues; reimaging computers/hard drives.
3. Perform IMACD functions, including installation and decommission.
4. Back up and restore user data, settings, and associated systems administration activities.
5. Assist ServiceDesk/Remote Desktop Support teams with hands-on coordination efforts.
6. Participate in incident and problem management activities.
7. Take ownership of issues through to resolution on all appropriate requests.
8. Categorize and prioritize end-user support requests (incidents) and service requests using a ticketing system to track tickets and provide up-to-date status and information.
9. Move equipment associated with escalated incidents and service requests.
10. Perform asset inventory activities as needed.
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