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Senior Collections Specialist

2 months ago

Milwaukee, Wisconsin, United States Brookdale Senior Living Full time
Job Title: Senior Collections Specialist

Brookdale Senior Living is seeking a highly skilled Senior Collections Specialist to join our team. As a Senior Collections Specialist, you will be responsible for monitoring and reviewing account status reports to identify and resolve delinquent accounts.

Responsibilities:
  • Providing quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.
  • Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment. Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
  • Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
  • Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy.
  • Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers' experience.
Qualifications:
  • High school diploma or GED required. A minimum of one year of collections experience is required. Additional experience in accounts receivable, billing and/or customer service experience in a call center or similar setting is preferred. Excellent oral and written community skills. Proficiency in Microsoft Office (i.e. Excel, Word, etc.) is required.

Brookdale is an equal opportunity employer and a drug-free workplace.