IT Support Specialist II

2 weeks ago


Milwaukee, Wisconsin, United States Boys & Girls Clubs of Greater Milwaukee Full time
Job Summary

We are seeking a highly skilled IT Support Specialist II to join our team at Boys & Girls Clubs of Greater Milwaukee. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our staff, clubs, and programs.

Key Responsibilities
  • Monitor and prioritize support tickets to ensure timely resolution of technical issues
  • Provide technical support for end-user devices, including troubleshooting, patching, and app configuration
  • Support our fleet of Chromebooks and other devices
  • Manage printer and copier support, as well as event and meeting setup and support
  • Perform basic LAN, WAN, and WIFI troubleshooting
  • Administer Active Directory Users and Computers
  • Maintain accurate asset inventory
  • Perform other duties as assigned by the Manager of IT
Requirements
  • Strong communication skills and a positive attitude
  • Experience supporting Microsoft Active Directory, including user administration, DNS administration, DHCP administration, and Group Policy administration
  • Experience supporting Microsoft Azure and Office 365
  • Ability to configure and provide basic troubleshooting for network devices
  • Experience with Microsoft Server, Windows 10, and Windows 11
  • Valid WI driver's license, a vehicle for work, and meet state-required automobile insurance minimums
  • Ability to work in a fast-paced environment and adapt to changing priorities
Education and Experience
  • IT-related Associate's degree or comparable certifications/experience
  • 2-3 years of experience (3-5 years without a degree)
Work Environment

The work environment is dynamic and fast-paced, with a moderate noise level. The successful candidate will be able to work independently and as part of a team to achieve goals and objectives.



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