Customer Service Representative

2 weeks ago


Honolulu, Hawaii, United States Keiko Pacheco - State Farm Agent Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, resolving any issues or concerns they may have, and cross-selling to the customers you are servicing.

Responsibilities:
  • Respond to customer inquiries in a timely and professional manner
  • Provide accurate and detailed information about insurance policies, coverage options, and claims processes
  • Assist customers with policy renewals, changes, and cancellations
  • Collaborate with the sales team to cross-sell and up-sell insurance products and services
  • Update customer records and maintain accurate and up-to-date information
  • Meet or exceed established customer service goals and performance metrics
Qualifications:
  • Licensed in Property and Casualty
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Excellent problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Ability to cross-sell or generate cross-sell leads for our sales team
Benefits:
  • Salary plus bonus
  • Higher base salary for those who are already licensed
  • Additional earning opportunities including sales commission and bonus for those who wish to participate in sales activities
  • Growth potential/Opportunity for advancement within my office
  • Paid Time Off
  • Health benefits
  • Valuable career-building experience


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