Benefits Manager
1 week ago
About Gusto
Gusto is a leading provider of modern, online people platforms that empower small businesses to take care of their teams. Our comprehensive suite of services includes full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses nationwide.
Our Mission
We're committed to creating a world where work empowers a better life. To achieve this, we're building a collaborative and inclusive workplace that fosters growth and innovation. Learn more about our values and culture.
About the Role
We're seeking a seasoned leader to join our Benefits Transfers team. As a Benefits Manager, you'll lead a team of passionate individuals who are dedicated to delivering exceptional customer experiences. Your expertise will help us drive business growth, improve customer satisfaction, and stay ahead of the competition.
Key Responsibilities
- Lead a team of Benefits Specialists to ensure seamless customer onboarding and implementation.
- Develop and implement process improvements to enhance customer experience and drive business growth.
- Collaborate with cross-functional teams to identify and address customer pain points.
- Monitor and analyze key performance indicators to inform business decisions.
- Recruit, coach, and retain top talent to drive team success.
Requirements
- Minimum 3-5 years of experience leading teams in customer-facing operations.
- Background in customer onboarding, implementation, or insurance operations.
- Proven track record of driving business growth and improving customer satisfaction.
- Strong analytical and problem-solving skills.
- Ability to adapt to changing business needs and priorities.
What We Offer
We offer a competitive salary range of $92,000 to $113,000 per year, depending on location and experience. Our offices are located in Denver, San Francisco, and New York, and we offer a flexible work arrangement that includes working from home and in-office collaboration. We're an equal opportunity employer and welcome applications from diverse candidates.
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