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Customer Service Representative

2 months ago

Orlando, Florida, United States FBMC Benefits Management Full time
Job Summary

We are seeking a highly skilled and customer-focused On-Site Service Specialist to join our team at FBMC Benefits Management Inc. in Orange County, Florida. As a key member of our team, you will be responsible for providing exceptional service to our clients and their employees, ensuring a best-in-industry experience.

Key Responsibilities
  • Receive and respond to incoming calls, emails, and written communication from clients, employees, and other stakeholders.
  • Analyze inquiries, identify solutions, and execute plans to resolve situations in accordance with client processes and rules.
  • Accurately perform data entry and document management within client, carrier, and internal technology platforms.
  • Collaborate with internal teams, carriers, and other business associates to ensure seamless service delivery.
  • Track and report on client performance standards and guarantee reporting requirements.
Requirements
  • Demonstrated customer service skills with the ability to communicate effectively in writing and verbally.
  • Experience in working in a fast-paced environment and handling pressure situations with professionalism.
  • Critical thinking skills, including attention to detail, analysis, and decision-making.
  • Strong numerical and data entry skills.
  • Excellent organization skills, including prioritization, project management, and meeting deadlines.
  • Excellent interpersonal skills to work independently and collaboratively with team members and others.
What We Offer

As a valued member of our team, you will have the opportunity to work with a dynamic and customer-focused organization that values innovation, quality, and community involvement. We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.

FBMC Benefits Management Inc. is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in the workplace and welcome applications from qualified candidates from diverse backgrounds.