Customer Service Representative

3 weeks ago


Utica, New York, United States NBT Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Contact Center Agent I to join our team at NBT Bank. As a Contact Center Agent I, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and online chat.

Key Responsibilities
  • Resolve customer inquiries and issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding their accounts and services
  • Complete account maintenance and transactions as needed
  • Work collaboratively with other teams to resolve complex customer issues
  • Meet or exceed customer satisfaction and service level targets
Requirements
  • High school diploma or equivalent required
  • Customer service experience preferred
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and knowledge of banking systems
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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