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Head of IT Operations

2 months ago

Philadelphia, Pennsylvania, United States City of Philadelphia Full time
Position Overview

The Director of IT Operations is responsible for providing strategic vision and leadership in the development and execution of enterprise-level technology infrastructure solutions tailored to meet the operational needs of the organization.

Company Overview:
The City of Philadelphia is a vibrant and diverse metropolis that values innovation, integrity, and inclusivity. With a workforce exceeding 30,000, the city offers numerous opportunities for professionals to make a significant impact in their careers.

Key Responsibilities:

  • Leadership & Management: Direct the IT Operations team, fostering a culture of high performance and agility while promoting modern technology and service strategies.
  • Infrastructure Oversight: Manage the comprehensive technology and communications infrastructure, including data centers, networks, and cloud environments.
  • Technical Support: Supervise the technical support for various airport systems, ensuring seamless operations for tenant and passenger-facing applications.
  • Collaboration: Work closely with senior leadership to drive cultural and technological transformations within the IT department.

Essential Functions:

  • Build and maintain a diverse and inclusive work environment.
  • Establish and manage vendor relationships to enhance IT initiatives.
  • Conduct performance evaluations and support employee development.
  • Participate in strategic planning and management of IT infrastructure projects.

Service Delivery:
Ensure the reliability and security of IT services, implementing incident management protocols and disaster recovery strategies to maintain operational continuity.

Planning & Budgeting:
Develop IT infrastructure roadmaps and monitor departmental budgets, ensuring alignment with organizational goals.

Qualifications:
Applicants should possess extensive experience in IT infrastructure management, with proven leadership capabilities and a commitment to continuous improvement.

Compensation:
Salary range is competitive and commensurate with experience, along with a comprehensive benefits package.