Call Center Director
2 weeks ago
We are seeking an experienced Call Center Manager to lead our team of customer service professionals. The ideal candidate will have a proven track record of managing high-performing teams and driving business results.
Key Responsibilities:
- Lead a team of 5+ direct reports and 50+ call center agents
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to drive business growth and revenue
- Manage budgets and resources to ensure efficient operations
Requirements:
- 7+ years of total experience with 3+ years of management experience
- Excellent management and communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
About CornerStone Consulting Group, Inc.
CornerStone Consulting Group, Inc. is a Pittsburgh-based staffing company dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.
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Call Center Director
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