Call Center Director

2 weeks ago


Pittsburgh, Pennsylvania, United States CornerStone Consulting Group, Inc. in Pittsburgh, PA Full time
Call Center Management Opportunity

We are seeking an experienced Call Center Manager to lead our team of customer service professionals. The ideal candidate will have a proven track record of managing high-performing teams and driving business results.

Key Responsibilities:

  • Lead a team of 5+ direct reports and 50+ call center agents
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and revenue
  • Manage budgets and resources to ensure efficient operations

Requirements:

  • 7+ years of total experience with 3+ years of management experience
  • Excellent management and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

About CornerStone Consulting Group, Inc.

CornerStone Consulting Group, Inc. is a Pittsburgh-based staffing company dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.


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