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Customer Success Manager

2 months ago

Valley Center, Kansas, United States Rocket Software Full time
About the Role

We are seeking a highly motivated and customer-centric Customer Success Manager to join our team in LATAM. As a key member of our Customer Success Management team, you will play a crucial role in engaging with our customers to ensure they are getting the maximum value from their Rocket investments.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with our customers in LATAM, understanding their business needs and goals.
  • Risk Management: Identify and mitigate potential risks to customer success, working closely with cross-functional teams to resolve issues.
  • Product Knowledge: Develop a deep understanding of Rocket's products and services, and stay up-to-date on new features and releases.
  • Communication: Effectively communicate with customers, stakeholders, and internal teams to ensure seamless collaboration and issue resolution.
  • Process Improvement: Continuously evaluate and improve our customer success processes to ensure we are delivering exceptional results.
Requirements
  • 2+ years of experience in Customer Success, Account Management, Business Development, or a related field.
  • Strong understanding of customer needs and behaviors.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Portuguese and Spanish language skills.
Preferred Qualifications
  • Experience with Gainsight or other customer success platforms.
  • Background in mainframe technology.
About Rocket Software

Rocket Software is a global technology company that helps thousands of organizations solve their most challenging business problems. We are committed to delivering exceptional customer success and support, and we are seeking a talented individual to join our team.