Customer Experience Associate

3 weeks ago


Atlanta, Georgia, United States Citizens Trust Bank Full time
Teller Operations Specialist Position at Citizens Trust Bank

We are looking for a skilled and detail-oriented Teller Operations Specialist to join our team in Atlanta, GA. As a key member of our operations team, you will be responsible for managing daily banking transactions, maintaining accurate records, and ensuring exceptional customer service.

About the Role:
• Estimated Salary: $45,000 - $58,000 per year, depending on experience
• Manage daily cash and check transactions, including processing deposits and withdrawals, verifying identification, and determining necessary documents
• Maintain accurate records, reconcile transactions, and ensure compliance with bank policies and procedures
• Collaborate with colleagues to resolve customer issues and improve overall service quality

Requirements:
• 1+ years of experience in a similar role or cash handling environment
• High school diploma or equivalent; some college experience a plus
• Excellent communication, analytical, and problem-solving skills
• Proficiency in using advanced Microsoft Office applications (Excel, Word, PowerPoint)
• Strong understanding of FIS Horizon core Banking system

Benefits:
• Competitive salary and comprehensive benefits package
• Paid time off, vacation, and holiday pay
• Tuition reimbursement and employer-assisted housing program
• Access to wellness programs, employee assistance services, and more

Why Join Citizens Trust Bank?
We are committed to investing in our associates and cultivating a rewarding, results-driven, innovative, and professional team. Our employees enjoy competitive compensation, comprehensive benefits, and opportunities for growth and development.

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