Senior Enterprise Technical Solutions Specialist
1 day ago
About The Job
We are seeking an enterprise-level engineer with a background in Ansible Automation Platform technology to join our team remotely in the Central or Eastern United States.
In this role, you will partner closely with a financial services customer to provide architectural guidance and implementation advice for the Red Hat Ansible Automation Platform.
Primary Responsibilities
- Act as a crucial liaison between the customer, the company, and organizations across Red Hat, facilitating communication, coordination, and collaboration across different teams to ensure the successful implementation and optimization of Red Hat's multi-product solutions.
- Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
- Stay current with new technologies and provide expertise on its implementation and use.
- Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
- Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
- Investigate and respond to support requests via various channels.
- Provide strategic advice and guidance on current and future Red Hat products and solutions.
- Manage customer cases, maintaining clear and concise documentation.
- Collaborate with engineering, R&D, product management, and technical support teams.
- Create and maintain technical documentation for issue resolution and knowledge sharing.
- Manage and grow customer relationships through attentive, relationship-based support.
- Visit customer sites as needed and ensure exceptional service experience.
What You Will Bring
- Prior customer experience in a technical support, software development, or engineering, or quality assurance organization.
- Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc.
- Experience with configuration management, application deployment, and infrastructure orchestration technologies.
- Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
- Outstanding verbal and written communication skills.
- Ability to convey complex information to customers clearly and concisely.
- Ability to manage multiple issues and projects.
- Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage).
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